FAQ
Frequently Asked Questions (FAQ)
🛍️ How long does shipping take?
Orders are processed within 1–3 business days for standard items and 7–15 business days for made-to-order items.
Shipping times after dispatch:
- 🇺🇸 United States: 2–5 business days
- 🌍 International: 7–14 business days
Delivery times are estimates and may vary due to carrier or customs delays.
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📦 Do you ship worldwide?
Yes, we ship from the United States to most countries worldwide, including the US, UK, Canada, Europe, and more.
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💳 Do you offer refunds?
We do not offer refunds to the original payment method.
- 🇺🇸 US orders: Eligible for store credit only within 3 days of delivery
- 🌍 International orders: All sales are final
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🔄 Can I return or exchange my order?
- US orders: Store credit only (within 3 days of delivery)
- International orders: No returns or exchanges
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💰 Will I have to pay customs fees?
International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your country and are the customer’s responsibility.
If customs fees are not paid, the package may be returned or discarded. No refund or store credit will be issued.
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📍 Where is my order?
Once your order is shipped, you will receive a tracking number via email.
Please allow:
- 24–48 hours for tracking to update
- Additional time during peak seasons or customs processing
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❗ What if I entered the wrong address?
We are not responsible for orders shipped to incorrect or incomplete addresses. Please double-check your details before placing your order.
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📧 How can I contact you?
You can reach us at:
📧 info@doublerboutique.com
Response time: 24–48 business hours (Monday–Friday)
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⚠️ Important Notice
By placing an order with Double R Boutique, you agree to all store policies including shipping, returns, and legal terms.